Whether in bricks-and-mortar retail, e-commerce or mail order in general – the problem of customers not paying their bills arises time and again. That is why we offer debt collection for retailers and e-commerce.
Of course, the risk can be reduced by selecting certain payment methods, but it can rarely be completely eliminated. Too often there are scenarios that lead to temporary or permanent non-payment: Be it an oversight, illness, negligence or even fraud. The consequences are lost sales, higher operating expenses and an increased time commitment for the merchant. This is where professional retail debt collection can help.
Purchase on account represents the highest-risk payment method for the merchant. Nevertheless, it is often offered. Why? Because it represents the lowest-risk option for the buyer, and without this option, you as a merchant run the risk of losing the customer. In order not to miss out on sales here, the “On account” payment method is frequently used despite the risk.
But even with the payment methods “direct debit” or “credit card”, merchants are not immune to payment defaults. It is not uncommon for the bank to be unable to process a direct debit due to insufficient funds in the account.
Effective receivables management is undoubtedly an important part of preventing liquidity losses, yet in practice many online merchants struggle to implement it properly. That’s why we’ve put together some tips for you here to help you strengthen your payment ratio:
The Eurincasso service packages are modularly structured in order to offer you the exact services that fit your requirements, depending on the amount of the claim:
Dubious debt collection / long-term monitoring
If you look at the statistics of what the typical debt collection case in Austria looks like, you end up exactly in your industry: commerce.
A customer buys from an online store and does not meet his payment. As a rule, the merchant sends two reminders himself, without the debtor responding. After 2 to 3 months, the debt is then handed over to the collection agency. The typical amount of the claim is between 100 and 450 euros.
If this case sounds familiar to you, we can help. Feel free to contact us – together we will define the appropriate service portfolio for your needs!
We are very familiar with the behavior and psychology of consumers. Based on our many years of experience in debt collection, we find effective solutions to ensure that you, as a retailer, get paid for your services. Simply hand over your outstanding receivables to Eurincasso GmbH and we will increase your liquidity. Fast, transparent and reliable.
We will be happy to advise you on your options and discuss your wishes and ideas with you.
This is how debt collection works with Eurincasso GmbH
– in direct sales
– in production / manufacturing
– in transportation
– in banking